Data Privacy Policy

Last updated: 15 January 2026

Data Controller Information

This privacy policy explains how openmodelhubum d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are the data controller for the personal information we process about you.

Data Controller:
openmodelhubum d.o.o.
Ozaljska ulica 133
10392 Zagreb, Croatia
Registration Number: 253971496
Email: privacy@openmodelhubum.top

Data We Collect

We collect different types of personal data depending on how you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information you provide directly:

  • Contact details (name, email address, phone number)
  • Institution information (name, type, size)
  • Professional information (job title, department)
  • Communication content (messages, enquiries, consultation requests)
  • Service preferences and requirements

Information we collect automatically:

  • Website usage data (pages visited, time spent, click patterns)
  • Technical information (IP address, browser type, device information)
  • Cookie data and tracking information (subject to your consent)
  • Referral sources and website navigation patterns

How We Use Your Information

We use the personal information we collect for various purposes related to providing our education analytics software comparison and consultation services. Our use of your data is always based on a valid legal basis under GDPR.

We use your information to:

  • Provide consultation services and respond to your enquiries
  • Deliver personalised recommendations for analytics software
  • Communicate with you about our services and your projects
  • Improve our website functionality and user experience
  • Conduct research to enhance our service offerings
  • Comply with legal obligations and protect our legitimate interests
  • Send relevant information about education analytics trends (with consent)

Legal basis for processing:

  • Contract performance: Processing necessary to provide our services
  • Legitimate interests: Improving our services and website functionality
  • Consent: Marketing communications and non-essential cookies
  • Legal obligation: Compliance with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: Trusted third parties who assist in operating our website and services
  • Legal requirements: When required by law or to protect our legal rights
  • Business transfers: In connection with mergers, acquisitions, or asset sales
  • With consent: Any other sharing with your explicit consent

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retention periods:

  • Contact enquiries: 3 years from last contact
  • Consultation records: 5 years for business records
  • Website analytics: 26 months (Google Analytics default)
  • Marketing consent: Until withdrawn or 2 years of inactivity

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal information:

  • Right of access: Request copies of your personal information
  • Right to rectification: Request correction of inaccurate information
  • Right to erasure: Request deletion of your personal information
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Request transfer of your data
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us at privacy@openmodelhubum.top. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Privacy Officer
openmodelhubum d.o.o.
Email: privacy@openmodelhubum.top
Phone: +385 15990196
Address: Ozaljska ulica 133, 10392 Zagreb, Croatia

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe we have not handled your personal information in accordance with applicable data protection laws.